FREQUENTLY ASKED QUESTIONS
How do I rent a unit?
Renting a unit is simple. You can reserve and rent a unit anytime through our website or by using our self-service kiosk. For in-person assistance, we’re available by appointment.
Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first (1st) day of the month. If payment is not received by the end of the day on the 8th, a late fee of $20 is assessed, and your unit will be over-locked.
Will I receive a monthly "bill"?
We do not send a monthly bill. We offer a paperless automatic payment system from your credit or debit charge card. In the event that the bank rejects our payment request, an alert will be emailed.
What forms of payment do you accept?
We accept checks, cash, and major credit cards. You may mail your payment, pay online on our website, or give us your credit card number via telephone. For units that are delinquent, we require cash or money order payment.
What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed. Food is prohibited.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’8” to 11’ wide. Our doors are roll-up doors that are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
Do I need to provide my own lock?
We have locks available for sale, or you may use your own. We recommend a disk lock. Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks periodically. When you move out you must remove your lock.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your home or renter’s insurance agent. Adding stored goods to an existing policy is usually inexpensive, or may already be covered. Information on the MiniCo Tenant One policy is available at our facility – brochures are near the rental kiosk.
Are surveillance cameras monitored?
The cameras are recording video any time motion is detected but they are not constantly monitored. Management is not responsible for immediately responding to help if required.
What storage options do you offer?
We offer climate-controlled storage units, traditional storage units, indoor RV/boat/vehicle parking, and both hallway access and drive-up units, ensuring we have the right solution for your needs.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or giving them your key. You remain responsible for your obligations on the lease regardless. Leases may not be transferred.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by the tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months. Much like a hotel rents in one-night increments and does not refund your payment if you choose to leave at 5 am, we rent in one-month increments and do not offer refunds for partial months.
What are the office hours?
We do not have an on-site office, but the owner lives nearby and is available to meet clients at the site. Appointments are typically available after 3:30 pm weekdays, after 6:30 pm weekdays, or nearly any time on weekends.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your storage unit. In addition, we have locks for sale so you can replace the lock and have a new set of keys.
